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Defender Industries, Inc. Phone: 800-628-8225 Fax: 800-654-1616 Int'l.: 860-701-3400 Email: Contact Us
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Founded in 1938, Defender Industries is a family-owned, debt free, profit-sharing marine outfitter & supplier of quality brand-name boating equipment, supplies, accessories, apparel, inflatable boats & outboard motors for serious boaters worldwide via catalog, the internet at & throughout the Northeastern U.S. at the Defender Warehouse Outlet Store located at our headquarters in Waterford, Connecticut. 

Our Staff of knowledgeable, experienced boaters – sail & power – are backed up with a huge inventory of over 25,000 items available for immediate purchase or shipment. After over 75 years of delivering real value & Customer service to real boaters, we know that it’s the quality of our people that make us successful & sets Defender apart from our Competitors. Defender is proud to be able to offer the following opportunities for qualified individuals. Click on a link below to see more information about an available position.

Equal Employment Opportunity
It is Defenders policy to provide equal employment opportunity without regard to individual's sex, sexual orientation, race, color, personal appearance, gender, gender identity or expression, marital status, civil union status, national origin, ancestry, religion, age, physical disability or mental retardation.  This policy applies to all areas of employment, including recruitment, hiring, training, and development, promotion, transfer, termination, layoff, compensation and all other conditions and privileges of employment in accordance with applicable federal and state laws.  We are fully committed to this principle and to obtaining the cooperation and understanding of this effort by all of our employees.



Knowledge of boating systems & products desired. Individual must multi-task readily, and thrive in a busy Outlet Store environment. Qualified candidates must have the ability to make independent decisions and be a self-starter. No evening hours required.


  • Communicate with customers through a variety of means – by telephone, e-Mail, fax, and in person in a friendly, helpful, timely & professional manner
  • Answer, transfer, take messages, page and make phone calls as necessary
  • Aid customers in completing purchases or transactions with a high degree of accuracy & attention to detail
  • Interact with customers to provide information in response to inquiries about products or services, and to handle and resolve complaints
  • Basic knowledge of boats, excellent communications, and listening skills are especially important
  • Must be proficient in computer skills, including all Windows based programs including Excel
  • Must have a desire to exceed the service expectations of our customers
  • Build and develop relationships with others throughout the company in order to implement solutions, which improve service, effectiveness, and results
  • Assist other departments, as needed
  • Accurate and expeditious computerized order entry, (catalog merchandise, custom special orders for outfitting needs.)


  • Proficient in computer skills to include Microsoft Outlook, Word, and Excel
  • Positive attitude
  • Excellent listening skills
  • Ability to prioritize and organize
  • Team player, but also able to work independently
  • Excellent customer service skills
  • Excellent verbal and written communication skills

Physical requirements: Work in a fast paced Outlet Store environment. Prolonged periods spent standing, on the phone, typing and looking at a computer screen. Mobility required throughout the facility. Maybe required to lift between 20 to 30 pounds.

Please see below for Application Submission Info .


Defender needs a few experienced Boaters with knowledge of boating equipment, supplies, & accessories to join our successful team in various positions.   Get paid for sharing all you've learned about your sail or power boats while working with other boaters.   Plus - EMPLOYEE DISCOUNTS on all the stuff you want for YOUR BOAT.   Flexible hours, part-time, full-time, or seasonal.

Please see below for Application Submission Info .

Click here to submit an application online.

We provide a great Wage and Benefit Package.  Please direct all inquiries to Defender Industries Human Resources
Call 860-701-3438 or fax resumes to 860-701-3427