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Founded in 1938, Defender Industries is a family-owned, debt free, profit-sharing marine outfitter & supplier of quality brand-name boating equipment, supplies, accessories, apparel, inflatable boats & outboard motors for serious boaters worldwide via catalog, the internet at www.defender.com & throughout the Northeastern U.S. at the Defender Warehouse Outlet Store located at our headquarters in Waterford, Connecticut. 

Our Staff of knowledgeable, experienced boaters – sail & power – are backed up with a huge inventory of over 25,000 items available for immediate purchase or shipment.

After 75 years of delivering real value & Customer service to real boaters, we know that it’s the quality of our people that make us successful & sets Defender apart from our Competitors.

Defender is proud to be able to offer the following opportunities for qualified individuals. Click on a link below to see more information about an available position.

  • MARINE INSIDE SALES
  • ATTENTION BOATERS & RETIREES!
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    MARINE INSIDE SALES

    Boating & sales experience with excellent customer service, communications, & computer skills helping fellow boaters in our busy Outlet Store.  Responsible for providing quality and efficient customer service.

    Knowledge of boating systems & products a must.  Individual must multi-task readily, & thrive in a busy Outlet Store environment.  Must have a minimum of one year Outlet Store experience with independent decision making abilities.  Full or part time - flexible schedule with potential for cross training in Call Center.

    JOB DUTIES & RESPONSIBILITIES:

    • Communicate with customers through a variety of means—by telephone; e-mail, fax, and regular mail, or in person in a friendly, helpful, timely & professional manner
    • Answer, transfer, take messages, page and make phone calls as necessary
    • Aid customers in completing purchases or transactions with a high degree of accuracy & attention to details
    • Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints
    • Knowledge of boats, excellent communications, and listening skills are especially important
    • Comfortable / proficient in computerized order entry systems and windows-based programs
    • Desire to exceed the service expectations of our customers
    • Follow-up with suppliers to resolve customer issues
    • Build and develop relationships with others throughout the company in order to implement solutions, which improve service, effectiveness, and results
    • Assist in other departments, as needed
    • Up-selling / Cross-selling

    Required Knowledge and Skills:

    1. Practical boating knowledge & experience
    2. Excellent verbal & written communication skills
    3. Excellent Customer Service skills
    4. Positive attitude
    5. Excellent listening skills
    6. Ability to prioritize and organize
    7. Team player also able to work independently
    8. Proficiency in MS Outlook & Word - Excel a plus

    Physical Requirements:  Work in a fast paced inbound Outlet Store / outlet store environment.  Prolonged periods spent sitting, on the phone, typing, or looking at a computer screen.  Mobility required throughout the facility.  May be required to lift between 20 to 30 pounds. Temperature ranges from 55 to ambient.

    Full benefits, 401k, profit-sharing, Employee Merchandise discounts, Medical & Dental Insurance, Paid Vacation, Paid Holidays, & Short-term and Long-term disability coverage.

    Please see below for Application Submission Info .

     

     

    ATTENTION BOATERS & RETIREES

    Defender needs a few experienced Boaters with knowledge of boating equipment, supplies, & accessories to join our successful team in various positions.  Get paid for sharing all you've learned about your sail or power boats while working with other boaters.  Plus - EMPLOYEE DISCOUNTS on all the stuff you want for YOUR BOAT.  Flexible hours, part-time, full-time, or seasonal.

    Please see below for Application Submission Info .

     

      Click here to submit an application online.

    We provide a great Wage and Benefit Package.  Please direct all inquiries to Defender Industries Human Resources
    eMail: HR@defender.com
    Call 860-701-3438 or fax resumes to 860-701-3427

     

     
     
     
     
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    © Defender Industries, Inc.,  42 Great Neck Road, Waterford, CT 06385
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