MARINE INSIDE SALES

Boating & sales experience with excellent Customer service, communications, & computer skills helping fellow Boaters in our busy Call Center.  Responsible for providing quality and efficient Customer Service.

Knowledge of boating systems & products a must.  Individual must multi-task readily, & thrive in a busy inbound call center environment. Must have a minimum of one year Call Center experience with independent decision making abilities. Full or part time - flexible schedule with potential for cross training in Outlet Store.

Job Duties and Responsibilities:

• Communicate with customers through a variety of means—by telephone; e-mail, fax, and regular mail, or in person in a friendly, helpful, timely & professional manner.
• Answer, transfer, take messages, page and make phone calls as necessary.
• Aid customers in completing purchases or transactions with a high degree of accuracy & attention to details.
• Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
• Knowledge of boats, excellent communications, and listening skills are especially important.
• Comfortable / proficient in computerized order entry systems and windows-based programs. 
• Desire to exceed the service expectations of our customers.
• Follow-up with Suppliers to resolve customer issues.
• Build and develop relationships with others throughout the company in order to implement solutions, which improve service, effectiveness, and results.
• Assist in other departments, as needed.
• Up-selling/Cross-selling
• Process Catalog requests
• Work with Purchasing Department to fulfill special order requests
• Accurate and expeditious computerized order entry (catalog merchandise, custom/special orders outfitting needs).

Required Knowledge and Skills:

1. Practical boating knowledge & experience
2. Excellent verbal & written communication skills
3. Positive attitude
4. Excellent Customer Service Skills
5. Excellent Listening skills
6. Ability to prioritize and organize
7. Team player also able to work independently
8. Proficiency in MS Outlook & Word - Excel a plus

Physical Requirements: 
Work in a fast paced inbound call center / outlet store environment. 
Prolonged periods spent sitting, on the phone, typing, or looking at a computer screen. 
Mobility required throughout the facility. 
May be required to lift between 20 to 30 pounds.
Temperature ranges from 55 to ambient.

Full benefits, 401k, profit-sharing, Employee Merchandise discounts, Medical & Dental Insurance, Paid Vacation, Paid Holidays, & Short-term and Long-term disability coverage.

We provide a great Wage and Benefit Package. Please direct all inquiries to Human Resources eMail: HR@defender.com Call 860-701-3438 or fax resumes to 860-701-3427

ATTENTION BOATERS & RETIREES

Defender needs a few experienced Boaters with knowledge of boating equipment, supplies, & accessories to join our successful team in various positions.  Get paid for sharing all you've learned about your sail or power boats while working with other boaters.  Plus - EMPLOYEE DISCOUNTs on all the stuff you want for YOUR BOAT.  Flexible hours, part-time, full-time, or seasonal.

We provide a great Wage and Benefit Package. Please direct all inquiries to Human Resources eMail: HR@defender.com Call 860-701-3438 or fax resumes to 860-701-3427