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Boats & Motors
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Founded in 1938, Defender Industries is a family-owned, debt free, profit-sharing marine outfitter & supplier of quality brand-name boating equipment, supplies, accessories, apparel, inflatable boats & outboard motors for serious boaters worldwide via catalog, the internet at www.defender.com & throughout the Northeastern U.S. at the Defender Warehouse Outlet Store located at our headquarters in Waterford, Connecticut. 

Our Staff of knowledgeable, experienced boaters – sail & power – are backed up with a huge inventory of over 25,000 items available for immediate purchase or shipment. After over 75 years of delivering real value & Customer service to real boaters, we know that it’s the quality of our people that make us successful & sets Defender apart from our Competitors. Defender is proud to be able to offer the following opportunities for qualified individuals. Click on a link below to see more information about an available position.

Equal Employment Opportunity
It is Defenders policy to provide equal employment opportunity without regard to individual's sex, sexual orientation, race, color, personal appearance, gender, gender identity or expression, marital status, civil union status, national origin, ancestry, religion, age, physical disability or mental retardation.  This policy applies to all areas of employment, including recruitment, hiring, training, and development, promotion, transfer, termination, layoff, compensation and all other conditions and privileges of employment in accordance with applicable federal and state laws.  We are fully committed to this principle and to obtaining the cooperation and understanding of this effort by all of our employees.


BOATS AND MOTORS CUSTOMER SERVICE COORDINATOR

Who We Are:

Defender is a family owned company located in Waterford, CT specializing in the sale of inflatable boats, outboard motors, marine parts & accessories since 1938.  As the largest inflatable boat dealer in the world, our expertise has made us the “go to” place for inflatable boats, motors, hard to find parts, custom rescue & rigged recreational inflatable boat packages.

Objective:

The incumbent will perform a variety of functions as a member of the Defender Boats & Motors Team including Customer & vendor communication/interaction, inter-department support, as well as contributing to Department workflow & other general office tasks.

Job responsibilities:

  • Provide accurate, complete, & timely written & verbal communications in responses to Customer inquiries, service/warranty issues, quotes, & sales
  • Process documents for boat & motor orders & registration
  • Serve as a liaison to the Boats & Motors Sales & Service team, other Defender departments, Customers & vendors
  • Scheduling & coordinating appointments for sales & service
  • Proofing & editing of product information, including descriptions, images, format & content
  • General filing & organization
  • Any other duties that will help ensure the Company’s success & contribute to Customer satisfaction

Job Skills:

  • High level of reliability & close attention to details
  • Must be very well organized & able to handle & prioritize multiple projects independently while remaining efficient
  • Ability to navigate frequent interruptions without sacrificing quality of work
  • Takes initiative to improve, streamline & problem solve while gaining & expanding knowledge of products & processes
  • Present a professional level of Customer service
  • Ability to analyze Customer & vendor issues & resolve problems in an efficient & cost effective manner (thinks outside the box)
  • Proficiency in Microsoft Office including Excel & Outlook - knowledge of Access a plus
  • Basic math skills required with some understanding of the metric system
  • Ability to format product & sales flyers, create & present reports & procedure manual

Work History/Education:

Requires 2 years Customer Service experience, with some administrative responsibilities preferred.  Boating experience very desirable.  Minimum High School Diploma, some college preferred.

Physical Requirements:

Works in offices located within a retail & warehouse environment. May be required to lift between 20 to 30 pounds or climb a ladder. Movements vary between bending, sitting, & stooping.  Temperature ranges from 55 degrees to ambient.

Please see below for Application Submission Info .


ATTENTION BOATERS & RETIREES

Defender needs a few experienced Boaters with knowledge of boating equipment, supplies, & accessories to join our successful team in various positions.   Get paid for sharing all you've learned about your sail or power boats while working with other boaters.   Plus - EMPLOYEE DISCOUNTS on all the stuff you want for YOUR BOAT.   Flexible hours, part-time, full-time, or seasonal.

Please see below for Application Submission Info .


Click here to submit an application online.

We provide a great Wage and Benefit Package.  Please direct all inquiries to Defender Industries Human Resources
eMail: HR@defender.com
Call 860-701-3438 or fax resumes to 860-701-3427