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Phone: 800-628-8225 Fax: 800-654-1616 Int'l.: 860-701-3400 Email: Contact Us
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Defender Privacy Statement

www.defender.com , www.defenderus.com, and www.defender-outlet.com
are the web sites of: Defender Industries, Inc.

Our postal address is:

Defender Industries, Inc.
42 Great Neck Road
Waterford, CT 06385 USA

We can be reached via e-mail at info@defender.com
or you can reach us by telephone at 800-628-8225

Our Data Controller is: Olivier Onorato and may be reached at the above address and phone number.

Anonymous Access

You can access our Web site's home page and browse our sites without disclosing your personal data.

Automatic Collection of Information

For each visitor to our Web sites, our Web server automatically recognizes only the consumer's domain name (where possible), but not the e-mail address.

We collect only the domain name (but not the e-mail address of visitors to our Web sites) and aggregate information on what pages consumers access or visit. The information we collect is used for internal review, used to improve the content of our Web sites, and is then discarded, but is not shared with other organizations.

Cookies

We use cookies to store visitor preferences, record session information, such as items that consumers add to their shopping cart, and to record user-specific information on what pages users access or visit.

You can access our Web sites and browse our sites without enabling cookies, but you must enable cookies in your browser to place orders on-line via our web site shopping cart.

Data Collection and Purpose

We collect the personal data that you may volunteer while using our services, which may include, but is not limited to:

  • Name
  • Postal Mailing Address
  • Shipping Address
  • Telephone Number and/or Fax Number
  • e-mail address

If you supply us with your postal address on-line, you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them.

Consumers can access this information by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

Email Address Collection and Usage

We collect the e-mail addresses of those who communicate with us via e-mail, and information volunteered by the consumer, such as survey information and/or site registrations, but is not shared with other organizations. We will contact you via e-mail only as required to verify information that you have provided or requested.

We collect and maintain an opt-in e-mail address list of consumers who wish to receive notices from us regarding special events and offers, but is not shared with other organizations.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address, or by visiting us at http://www.defender.com/email_list.jsp.

Confidentiality / Security

We provide a secure transmission method to send us the following types of personal data:

  • identifiers (such as credit card details, etc.). Note: Your credit card information is never stored on our web sites, so you must re-enter it each time you place on on-line order.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorized access
  • improper use or disclosure
  • unauthorized modification
  • unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Children's Privacy

We do not knowingly collect personal data from children.  We do, however, sell products intended for children that may be purchased by adults.

Disclosure and Visitor Choice

We do not disclose your personal data to other organizations. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

If we wish to use your personal data for new purposes, we offer you the means to consent to those new purposes by calling us at the number provided above, e-mailing us at the above address, or writing us at the above address.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, e-mailing us at the above address, or writing us at the above address.

Accountability

Defender Industries, Inc. is not responsible for, and cannot be held liable for, the content or services at web sites that we provide links to.  Visits to other web sites via our provided links require you to leave our web sites, and we have no control over their Privacy Policies. Please review the Privacy Policy of each web site that you visit if you are concerned about your privacy.

Your privacy is a serious concern of ours, so if you feel that this site is not following its stated information policy, please contact us immediately at the above address or phone number.

If you have an unresolved dispute with us over our Privacy Policy, please feel free to contact the DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

Defender Industries, Inc. reserves the right to change this Privacy Policy at any time.

Effective Date: August 3, 2004

 
 
 
 
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