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Phone: 800-628-8225 Fax: 800-654-1616 Int'l.: 860-701-3400 Email: Contact Us
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UPS Ground Business Days* In Transit
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Shipping Information
Shipping Rates

TRANSIT TIMES
UPS deliveries and transit times are based on Monday through Friday only and exclude holidays. Orders shipped via SurePost may include Saturday delivery at no extra cost but the delivery date is not guaranteed. Saturday Delivery is available at additional cost for most items but only to limited locations, and must be pre-arranged through our Customer Contact Center:
Phone: 800-628-8225  |  Email: Contact Us
Int'l.: 860-701-3400  |  Fax: 800-654-1616

MOST PACKAGES SHIP SAME DAY
Most orders placed before 4:30pm Eastern Time Monday – Friday will be processed the same business day (excluding custom splicing and items that ship directly from the Manufacturer). US Postal Service orders must be placed by 2:00pm Eastern Time to be processed the same business day. Same day processing excludes international, truck freight, boats and motors and drop shipments.

UP FRONT SHIPPING
With few exceptions, we charge all shipping up front, so you don’t pay extra for any separate shipments due to back orders or drop shipped items.

We ship UPS, UPS SurePost, FedEx, US Postal Service and Truck.
APO, FPO, or PO Box addresses must go US Postal Service or SurePost.
Call Customer Service at 1-800-628-8225 for international pricing or visit http://www.defender.com/IntShipCalc.html.

SAVE ON SHIPPING!
You can save on shipping by having your order shipped to a commercial address. For example, you can ship to your place of business, a marina, local store, or most commercial establishments.  By sending your package to a commercial address, your delivery is more secure as it is signed for and not exposed to weather conditions.  Whether you chose standard service or expedited delivery to a commercial address, you will save the residential fee of $2.44, even more on expedited and truck shipments.

For International Orders, try our
International Shipping Calculator
For Domestic Orders, See Chart Below
SUREPOST
 

SUREPOST
SAVE on shipping with this hybrid service for smaller size items and orders less than 9 pounds total shipping weight that are shipped to a residential address.

Orders ship UPS Ground to your local post office who then delivers it directly to you – all easily tracked online.

Customers in rural areas incur only a $1.00 rural delivery fee or a $1.50 extended rural delivery fee compared to $2.30-3.92 with other carrier services.

Delivery typically takes just a day longer than UPS Ground, but is not guaranteed.

lbs.
A
B
C
1
6.85
7.30
7.80
2
7.30
8.05
8.80
3
7.55
8.80
9.50
4
7.90
9.40
10.50
5
8.00
9.75
10.90
6
8.20
10.00
11.20
7
8.50
10.20
11.50
8
8.70
10.40
11.80
9
8.90
10.50
12.70
US Postal Service Priority Mail
lbs.
A
B
C
1
7.50
8.00
8.90
2
7.85
11.65
14.00
UPS Ground Residential
(Subtract $2.44 for Commercial Addresses)

Expedited Shipping
48 Contiguous States

lbs. 
A
B
C
1 Day
2 Day
3 Day
1
8.90
9.15
9.15
27.75
17.25
14.50
2
9.40
9.90
10.25
31.25
18.75
16.00
3
9.65
10.40
11.00
34.25
20.75
17.75
4
9.80
10.80
11.60
36.75
22.25
19.20
5
9.90
11.10
12.00
39.75
24.25
20.75
6
10.20
11.40
12.25
41.75
26.25
22.25
7
10.30
11.55
12.60
44.75

28.75

23.75
8
10.35
11.80
12.96
47.25
31.00

25.40

9
10.40
11.90
13.50
49.75
33.25
26.75
10
10.55
12.20
14.15
51.25
35.00
28.25
11
10.65
12.15
14.60
55.75
37.00
29.75
12
10.75
12.30
15.20
58.00
39.00
31.25
13
10.90
12.60
16.00
60.25
41.00
32.75
14
11.15
12.90
16.80
62.25
43.25
34.25
15
11.20
13.40
17.40
64.25
45.25
35.75
16
12.00
14.35
18.80
66.75
47.25
37.05
17
12.20
14.85
19.65
68.25
49.25
38.50
18
12.30
15.35
20.30
70.25
51.25
39.75
19
12.40
15.60
20.95
71.50
52.75
41.00
20
12.50
16.15
21.80
74.75
54.25
42.35
21-69 lbs ADD the following per lb to the 20 lb rate:
ADD
0.30
0.45
0.55
 
2.50
2.00
1.50
Above 70 lbs, add the following per lb to the 70 lb rate:
70 lbs
33.00
44.45
56.10
 
 
211.75
160.95
117.05
ADD
0.50
0.45
0.45
2.50
2.00
1.50

Pricing for packages over 70 pounds includes $10.50 carrier imposed additional handling fee.

DETERMINING SHIPPING WEIGHT:
Actual, dimensional, or minimum package weights may be used to determine the charge for a shipment.

DIMENSIONAL WEIGHT:Dimensional Weight
The billable weight will be the greater of
the dimensional weight as compared to
the actual weight.
Ground Dimensional Weight is
calculated as (LxWxH > 5184) / 194 or
(LxWxH < 5184) / 220.
Domestic Air Dimensional Weight is
calculated as (LxWxH) / 166.
International Dimensional Weight is
calculated as (LxWxH) / 139.

LARGE PACKAGE SURCHARGE
A package is considered a large package if it's combined length and girth exceeds 130” but weighs less than 90 lbs. The large package surcharge is $67.70 and a minimum billable weight of 90 lbs.

ADDITIONAL HANDLING FEES CHARGED BY PARCEL CARRIERS:
Items with irregular packaging, where the outside container is wood or metal, or any article not encased in a corrugated container, or any package exceeding 48” in length incur a $10.50 charge. Items whose girth exceeds 130” will incur a $67.70 large package handling fee.

Insurance is required for the total value of each shipment. Add .90 for each $100 value or part thereof above the first $100.

Parcel carriers impose a fee for delivery to rural addresses. $3.15 for residential, $2.35 for commercial. Extended rural addresses incur $3.92 for residential, $2.30 for commercial.

Orders over $2500 require a signature for delivery.

Hazardous items (H) incur a $30.00 fee per box and ship via ground (G) only.

REFUSED OR RE-ROUTED PACKAGES Any refused packages or packages needing an address correction will be charged for shipping costs and all fees associated with the shipment.

 

Track Your Shipment
Click Here to Track Your Shipment

OTHER SHIPPING INFORMATION:

  • You may request a shipping method other than Defender's standard service, however, the shipping and handling rates charged may be higher than our standard rates published here.
  • Shipping fees are non-refundable. If you choose to use your own carrier account, there is a $5.00 handling fee for each parcel or $30.00 per truck shipment.
  • Shipping information pertains to domestic shipping. International shipping is available - just e-Mail us!
  • To see all of the UPS shipping options Click Here

SHIPPING SYMBOLS USED ON OUR SITE :

These categories are based on the policies set by the carriers.
Ships Dimensional = Larger size product ships at dimensional weight see Shipping Policies above.
Ships Truck = Ships via truck
Ships Ground = Other Regulated Material DOT (Limited Quantity). Limited Quantities must ship ground, but do not incur Hazardous Material Fee.
Ships Hazmat = Hazardous Material (HazMat). Indicates that a product, when shipped, must be packaged and labeled as a Hazardous Material (HazMat). Special packaging is required for all HazMat items and they incur a $30.00 shipping fee imposed by the carrier. All HazMat packages ship via Ground Service only. Additional regulations may apply without notice.

INTERNATIONAL SHIPPING:

There may be duties and taxes (VAT or other non-shipping charges incurred in the destination country) imposed on your order that isn't reflected in our prices. We have no control over these charges and cannot predict what they may be. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country.

IMPORTANT NOTES:
  • We generally charge all shipping related fees for the complete order at the time of the first shipment.
    With few exceptions, no additional delivery fees are charged for back ordered items when shipped.
  • Insurance is required for the total value of each shipment. Add $.90 for each $100 of value or part thereof above the first $100.
  • Final shipping costs are calculated per package and are determined by actual or dimensional weight, destinations, contents and carrier service.
  • Phone and fax orders placed before 4:30pm Eastern Time, Monday - Friday, for next day or second business day delivery
  • will be processed the same business day.
  • Delivery times are subject to carrier imposed schedules.
  • UPS applies a $3.70 surcharge to deliver packages to rural residential addresses and $2.45 to rural commercial addresses. Extended rural addresses incur $3.95 for residential, $2.45 for commercial.