To Place A Special Order:
Our representatives will be happy to assist you with all your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color). Many manufacturers' phone numbers and web addresses are listed in our catalog and online at: Manufacturers’ Links
Defender is not responsible for incorrect manufacturer information. With few exceptions, Special Orders may not be cancelled or returned.

To Place An Order:
Please have ready the item number, model number, size, style, color, credit card information, name and address where the credit card is billed, separate shipping address (if applicable), daytime and evening phone numbers, email address for electronic confirmation, and all other shipping information. $25 minimum order required.

Backorders:
If an item is not readily available, out of stock, or subject to a manufacturer's delay; a Defender Customer Service Representative will notify you. Defender will not charge you for the item(s) until shipped, with the exception of items shipped directly from the manufacturer (see below).

Direct Factory Shipments (Drop Ship):
Items shipped directly from the supplier/manufacturer are billed at the time of order, sometimes incur an additional service fee imposed by the supplier, and may also incur sales tax if the supplier operates a business in your state. Shipping charges from the supplier's location may apply for these drop-shipped items, including those shipped directly to Defender's Outlet Store for customer pick-up.

Pricing And Availability:
Please note that prices are subject to market conditions and therefore may change without notice. Certain products may be withdrawn from sale at any time or may not be continuously in inventory. Check online for the most current pricing and availability.

Methods of Payment:
We accept Visa, MasterCard, American Express, money orders, wire transfers, and personal checks in U.S. Funds only. There is a $20 fee for domestic wire transfers and $40 for international wire transfers. To avoid verification and approval delays on credit card orders, be sure to provide the exact address to which your card is billed.

Sales Tax:
Defender is not obligated to collect sales tax on any orders shipped directly from our Connecticut warehouse to locations outside the state of Connecticut.

Large Freight Orders And/Or Ocean Freight Shipments:
Please designate a freight forwarder and provide us with the following information – freight forwarder's full name, contact person, address, phone number, fax number and email along with the final destination address, and phone number. Shipments by Defender are insured to the freight forwarder's location only. If you require insurance to the final destination, you must request the freight forwarder to insure your merchandise in full to the final destination to replace as new if necessary.

Customs, Duties, And Import Fees:
Defender will assist you, however, customs procedures vary from country to country, and agent to agent. Please check with local officials regarding cost and proper procedures for labeling. Sometimes labeling your order as "Yacht in Transit" or applying for a Cruising Permit may reduce or help to avoid customs charges and/or duties. Defender can provide a proforma invoice if needed. Defender is not responsible for customs charges and duties or delays by custom officers, shipping agents, or flight delays once the shipment leaves our warehouse. Defender will bill for any duties and taxes that are charged back to us after the initial shipment. Credit card authorization for international orders can cause a delay. International orders paid by wire transfer will not experience a delay.

Security:
Your personal information is protected, and your credit card information is encrypted. When you shop on-line with Defender.com, your transactions are encoded using 128-bit encrypted SSL technology.

Privacy:
We respect your privacy. All personal information you provide us is kept confidential. We do not rent, trade, or sell your personal information. Ever. Period.

Return Policy:
We want you to be a satisfied customer, and we need your help to maintain our wide selection, name brands, low prices, and large on-hand inventory.

10-Day Returns:
Electronics, software, and electronic charts in their original packaging and ready-to-be-sold condition may be returned within 10 days from receipt for a full refund of merchandise price.

Non-Returnable:
Inflatable boats, outboard motors, life rafts, kayaks, trailers, cut goods, custom canvas, products with a broken seal, clearance items, close-outs, discontinued and specially ordered items are not returnable. If these items are found to be damaged or defective, you must notify us within 10 days for replacement. Unfortunately, we can not accept returns older than 30 days.

30-Day Returns:
Except as noted above, products in the original packaging and ready-to-be-sold condition may be returned within 30 days for a full exchange or refund of merchandise price. Unused items not returned in their original condition within the 30 days, if accepted, will be subject up to a 20% handling fee for inspection, repackaging, and restocking. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.

Defective Products / Warranty Information:
Most items we sell are covered by manufacturers' warranties. If you experience difficulty with a product, please contact the appropriate manufacturer for assistance and troubleshooting help. A full listing of the manufacturer's websites is available at: Manufacturers’ Links, email custserv@defender.com, or call 800-435-7180. We will work with you and the manufacturer to resolve any issues.

How to Return an Item:

1. Request a Return Merchandise Authorization (RMA) Number by contacting Customer Service: custserv@defender.com, 800-435-7180 or 860-701-3400, or Request RMA Here. The returned product must be postmarked within 15 days or the RMA number will expire.
2. Repack the product in the original packaging and place inside a box suitable for shipping with all the original enclosures, parts, and accessories.
3. Write the RMA number clearly and conspicuously on the outside of the package.
4. Return it to us postage pre-paid (we do not accept C.O.D.),with the appropriate insurance. Please note: Shipping costs are non-refundable.

Damaged Or Missing Goods Shipped By Parcel Carrier: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Defender Customer Service immediately at 800-435-7180. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.

Damaged Goods Shipped By Truck:
All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and contact Defender Customer Service immediately at 800-435-7180.

These categories are based on the policies set by the carriers.
= Larger size product ships at dimensional weight, which is explained in detail on p.312 of our catalog, or find the information here
= Ships via truck
= Other Regulated Material DOT (Limited Quantity). Limited Quantities, Must ship ground, but Limited Quantities do not incur Hazardous Material Fee.
= Hazardous Material (HazMat). $27.50 shipping fee imposed by carrier. Must ship by ground only.

MISTAKES DO HAPPEN: Typographical, photographic, pricing, and editing errors in our catalog, flyers, advertising, and website are unintentional and we reserve the right to correct them.