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Terms Of Sale
SPECIAL ORDERS ARE OUR
SPECIALTY
TO PLACE A SPECIAL ORDER: Our representatives will be happy
to assist you withall your special orders.
Please supply us with all manufacturer information pertaining to
the product you wish to order (i.e., model number, name, and color).
Many manufacturers phone numbers and web addresses are listed
in our catalog for this purpose.
Defender is not responsible for incorrect manufacturer information.
Special Orders are billed to your credit card at the time
of order or must be prepaid by check.
With few exceptions, Special Orders may not be cancelled
or returned.
PRICING AND AVAILABILITY: Please note that prices are subject
to market conditions and therefore may change without notice. Certain
products may be withdrawn from sale at any time or may not be continuously
in inventory.
Check online at www.defender.com
for the most current pricing and availability.
PLACING ORDERS
TO PLACE AN ORDER: Please have ready the item number, model
number, size, style, color, credit card number, name and address
where the credit card is billed, separate shipping address (if applicable),
daytime and evening phone number, email address for electronic confirmation,
and all other shipping information. $25 minimum order required.
NON-RETURNABLE ITEMS: Inflatable boats, outboard motors,
life rafts, cut goods, clearance items, and with few exceptions,
special ordered items are not returnable, unless defective, and
then for repair or replacement only at the manufacturers discretion.
If the product is damaged or defective you must call Defender Customer
Service within 10 days of receipt of the product.
BACKORDERS: If an item is not readily available, out of stock,
or subject to a manufacturers delay; a Defender Customer Service
representative will notify you.
Defender will not charge you for the item(s) until shipped, with
the exception of items shipped directly from the manufacturer (see
below).
DIRECT FACTORY SHIPMENTS (Drop Ship) Items shipped directly
from the manufacturer are pre-paid at the time the order is placed.
Sometimes these direct shipments incur an additional service fee
imposed by the manufacturer ($5.00 minimum) in addition to the standing
initial freight charges.
Items shipped directly from the manufacturer may also incur sales
tax if the manufacturer operates a business within your state.
METHODS OF PAYMENT
METHODS OF PAYMENT: We accept Visa, MasterCard, American
Express, money orders, wire transfers, and personal checks in U.S.
Funds only.
There is a $15 fee for domestic wire transfers and $20 for international
wire transfers.
To avoid verification and approval delays on credit card orders,
be sure to provide the exact address to which your card is billed.
SALES TAX: Defender is not obligated to collect sales tax
on any orders shipped directly from our Connecticut warehouse to
locations outside the state of Connecticut.

INTERNATIONAL AND LARGE
ORDERS
LARGE FREIGHT ORDERS AND/OR OCEAN FREIGHT SHIPMENTS:
Please designate a freight forwarder and provide us with the following
information freight forwarder's full name, contact person,
address, phone, and fax number along with the final destination
address, and phone number.
Shipments by Defender are insured to the freight forwarders location
only. If you require insurance to the final destination, you must
request the freight forwarder to insure your merchandise in full
to the final destination to replace as new if necessary.
CUSTOMS, DUTIES, AND IMPORT FEES: Defender will assist you,
however, customs procedures vary from country to country, and agent
to agent. Please check with local officials regarding cost and proper
procedures for labeling. Sometimes labeling your order as "Yacht
in Transit" or applying for a Cruising Permit may reduce or
help to avoid customs charges and/or duties.
Defender can provide a proforma invoice if needed.
Defender is not responsible for customs and duties charges or delays
by custom officers, shipping agents, or flight delays once the shipment
leaves our warehouse.
Defender will bill for any duties and taxes that are charged back
to us after the initial shipment.
RETURN POLICY
RETURN POLICY: We want you to be a satisfied
customer, and we need your help to maintain our low prices.
Unopened products in the original packaging may be returned within
30 days for a full exchange or refund of merchandise price.
Electronics, software, and electronic charts in their original,
unopened packaging, and ready-to-be-sold condition can be returned
within 10 days from receipt for a full refund of merchandise price.
A fee of up to 20% of the price of the product will be charged for
inspection, repackaging, and
restocking for unused items not returned in their original condition
within the 30 days.
Unfortunately, we can not accept returns older than 30 days.
Please note that some items are not returnable: inflatable boats,
outboard motors, life rafts, kayaks, trailers, cut goods, clearance
items, close-outs, discontinued and specially ordered items.
If any of these items are found to be damaged or defective, you
must notify us within 10 days from receipt for replacement.
If you do need to return an item to us, please email our Customer
Service Department at CustServ@defender.com
or phone 800-628-8225 in order to request a Return Merchandise Authorization
(RMA) Number.
Repack the product in the original packaging and place inside
a box suitable for shipping with all the original enclosures, parts,
and accessories.
Write the RMA number clearly and conspicuously on the outside
of the package.
Return it to us postage pre-paid (we do not accept C.O.D.),
with the appropriate insurance.
WARRANTY INFORMATION
WARRANTY INFORMATION: The items we sell are
covered by manufacturers warranties.
In some cases, the manufacturer requires that you send the item
to them directly for further action.
Some manufacturers reserve the right to repair or replace at their
discretion.
We can provide you with the contact information. Please check our
web site or contact our customer service department.
DAMAGED GOODS
DAMAGED OR MISSING GOODS SHIPPED BY COMMON CARRIER:
We thoroughly inspect all items prior to shipment.
We suggest that you also thoroughly inspect the items before accepting
delivery.
If damage is apparent, refuse delivery or if your parcel is left
without a signature and damage is found, please contact Defender
Customer Service immediately.
Do not discard the box or any packaging materials.
Most claims must be filed with the carrier within 10 days of receipt
of delivery.
DAMAGED GOODS SHIPPED BY TRUCK: All truck shipments must
be inspected with the driver present.
If a complete inspection is not possible with the driver present,
sign for as "pending inspection" and note any signs of
damage to carton or product.
Do not discard the packaging. If damage is found with the driver
present, do not accept shipment and contact Defender Customer Service
immediately at 800-628-8225.
DISCLAIMER
MISTAKES DO HAPPEN: Typographical, photographic, pricing, and
editing errors in our catalog, flyers, advertising, and website are
unintentional and we reserve the right to correct them. |
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