Terms Of Sale

SPECIAL ORDERS ARE OUR SPECIALTY

TO PLACE A SPECIAL ORDER: Our representatives will be happy to assist you withall your special orders.
Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color).
Many manufacturers’ phone numbers and web addresses are listed in our catalog for this purpose.
Defender is not responsible for incorrect manufacturer information.
• Special Orders are billed to your credit card at the time of order or must be prepaid by check.
• With few exceptions, Special Orders may not be cancelled or returned.

PRICING AND AVAILABILITY: Please note that prices are subject to market conditions and therefore may change without notice. Certain products may be withdrawn from sale at any time or may not be continuously in inventory.
Check online at www.defender.com for the most current pricing and availability.

PLACING ORDERS

TO PLACE AN ORDER: Please have ready the item number, model number, size, style, color, credit card number, name and address where the credit card is billed, separate shipping address (if applicable), daytime and evening phone number, email address for electronic confirmation, and all other shipping information. $25 minimum order required.

NON-RETURNABLE ITEMS: Inflatable boats, outboard motors, life rafts, cut goods, clearance items, and with few exceptions, special ordered items are not returnable, unless defective, and then for repair or replacement only at the manufacturer’s discretion.
If the product is damaged or defective you must call Defender Customer Service within 10 days of receipt of the product.

BACKORDERS: If an item is not readily available, out of stock, or subject to a manufacturer’s delay; a Defender Customer Service representative will notify you.
Defender will not charge you for the item(s) until shipped, with the exception of items shipped directly from the manufacturer (see below).

DIRECT FACTORY SHIPMENTS (Drop Ship) Items shipped directly from the manufacturer are pre-paid at the time the order is placed. Sometimes these direct shipments incur an additional service fee imposed by the manufacturer ($5.00 minimum) in addition to the standing initial freight charges.
Items shipped directly from the manufacturer may also incur sales tax if the manufacturer operates a business within your state.

METHODS OF PAYMENT

METHODS OF PAYMENT: We accept Visa, MasterCard, American Express, money orders, wire transfers, and personal checks in U.S. Funds only.
There is a $15 fee for domestic wire transfers and $20 for international wire transfers.
To avoid verification and approval delays on credit card orders, be sure to provide the exact address to which your card is billed.

SALES TAX: Defender is not obligated to collect sales tax on any orders shipped directly from our Connecticut warehouse to locations outside the state of Connecticut.

INTERNATIONAL AND LARGE ORDERS

LARGE FREIGHT ORDERS AND/OR OCEAN FREIGHT SHIPMENTS: Please designate a freight forwarder and provide us with the following information – freight forwarder's full name, contact person, address, phone, and fax number along with the final destination address, and phone number.
Shipments by Defender are insured to the freight forwarders location only. If you require insurance to the final destination, you must request the freight forwarder to insure your merchandise in full to the final destination to replace as new if necessary.

CUSTOMS, DUTIES, AND IMPORT FEES: Defender will assist you, however, customs procedures vary from country to country, and agent to agent. Please check with local officials regarding cost and proper procedures for labeling. Sometimes labeling your order as "Yacht in Transit" or applying for a Cruising Permit may reduce or help to avoid customs charges and/or duties.
Defender can provide a proforma invoice if needed.
Defender is not responsible for customs and duties charges or delays by custom officers, shipping agents, or flight delays once the shipment leaves our warehouse.
Defender will bill for any duties and taxes that are charged back to us after the initial shipment.

RETURN POLICY

RETURN POLICY: We want you to be a satisfied customer, and we need your help to maintain our low prices.
Unopened products in the original packaging may be returned within 30 days for a full exchange or refund of merchandise price.
Electronics, software, and electronic charts in their original, unopened packaging, and ready-to-be-sold condition can be returned within 10 days from receipt for a full refund of merchandise price.
A fee of up to 20% of the price of the product will be charged for inspection, repackaging, and
restocking for unused items not returned in their original condition within the 30 days.
Unfortunately, we can not accept returns older than 30 days.
Please note that some items are not returnable: inflatable boats, outboard motors, life rafts, kayaks, trailers, cut goods, clearance items, close-outs, discontinued and specially ordered items.
If any of these items are found to be damaged or defective, you must notify us within 10 days from receipt for replacement.
•If you do need to return an item to us, please email our Customer Service Department at CustServ@defender.com or phone 800-628-8225 in order to request a Return Merchandise Authorization (RMA) Number.
•Repack the product in the original packaging and place inside a box suitable for shipping with all the original enclosures, parts, and accessories.
•Write the RMA number clearly and conspicuously on the outside of the package.
•Return it to us postage pre-paid (we do not accept C.O.D.), with the appropriate insurance.

WARRANTY INFORMATION

WARRANTY INFORMATION: The items we sell are covered by manufacturer’s warranties.
In some cases, the manufacturer requires that you send the item to them directly for further action.
Some manufacturers reserve the right to repair or replace at their discretion.
We can provide you with the contact information. Please check our web site or contact our customer service department.

DAMAGED GOODS

DAMAGED OR MISSING GOODS SHIPPED BY COMMON CARRIER: We thoroughly inspect all items prior to shipment.
We suggest that you also thoroughly inspect the items before accepting delivery.
If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Defender Customer Service immediately.
Do not discard the box or any packaging materials.
Most claims must be filed with the carrier within 10 days of receipt of delivery.

DAMAGED GOODS SHIPPED BY TRUCK: All truck shipments must be inspected with the driver present.
If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product.
Do not discard the packaging. If damage is found with the driver present, do not accept shipment and contact Defender Customer Service immediately at 800-628-8225.

DISCLAIMER