As a certified Yamaha and Suzuki outboard mechanic, Wendy knows her way around engines. And as a certified dealer for four power boat manufacturers, she can tell you the pros and cons of hull designs.
Wendy and her husband owned the largest U.S. dealership for Australian‐made Quintrex boats, a welded aluminum hull in the 12 to 21-foot range until the company pulled out of the U.S. market. In addition, they sold Steiger Craft, Sundance and Livingston power cats.
They also sold trailers and performed basic maintenance tasks on engines. The economic downturn coincided with medical issues, however, forcing a change in their business model. They’ve cut back to just trailer sales and service for boats and motors.
Wendy joined the Defender Contact Center in 2008, servicing commercial accounts and regular retail customers. She said she enjoys the camaraderie at Defender and the "good people" around here.
Recalling the high points of her own business, she said she enjoyed working alongside her husband and learning about engines.
"I was never afraid to get my hands dirty and turn some wrenches," she said. "And having smaller hands and fingers helped sometimes."
Boating isn’t all work for Wendy and her husband though. When time allows they get out on the waters of Long Island Sound and the Connecticut River in their 21-foot Boston Whaler Revenge. If you call into the Defender Contact Center and you hear Wendy on the other end, you know you’re in good hands.