|Shipping & Terms of Sale|
TO PLACE AN ORDER: Please have ready the item number, model number, size, style, color, credit card number, name and address where the credit card is billed, separate shipping address (if applicable), daytime and evening phone numbers, and all other shipping information. $25 minimum order required.
Special Orders are billed to
your credit card at the time
of order or must be prepaid by
Please note that prices are subject to market conditions and therefore may change without notice. Certain products may be withdrawn from sale at any time or may not be continuously in inventory. Check online at www.defender.com for the most current pricing and availability.
INTERNATIONAL & LARGE ORDERS
Please review the following when placing a large order or ordering merchandise going to an international location.
Large freight orders and/or ocean freight shipments: Please designate a freight forwarder and provide us with the following information – freight forwarder's full name, contact person, address, phone, and fax number along with the final destination address and phone number. Shipments by Defender are insured to freight forwarder location only. If you require insurance to the final destination, you must request the freight forwarder to insure your merchandise in full to the final destination to replace as new if necessary. A handling charge may apply to large orders.
Customs, duties, and import fees: Defender will assist you, however, customs procedures vary from country to country, and agent to agent. Please check with local officials regarding cost and proper procedures for labeling. Sometimes labeling your order as "Yacht in Transit" or applying for a Cruising Permit may reduce or help to avoid customs charges and/or duties. Defender can provide a proforma invoice if needed. Defender is not responsible for customs and duties charges or delays by custom officers, shipping agents, or flight delays once the shipment leaves our warehouse. Defender will bill for any duties and taxes that are charged back to us after the initial shipment.
WANT A FREE CATALOG? Go to http://www.defender.com/catalogrequest.jsp
Please allow 7-10 days for delivery. If you need your catalog faster, please contact Defender at 800-628-8225. Expedited delivery is available as follows:
Domestic and International catalog requests are accepted by phone, fax, mail, e-mail, and online request form with a credit card, money order, or personal check drawn on U.S. funds.
METHOD OF PAYMENT: We accept Visa, MasterCard, American Express, money orders, wire transfers, and personal checks in U.S. Funds only. Wire transfers will incur a $25.00 fee. To avoid verification and approval delays on credit card orders, be sure to provide the exact address to which your card is billed.
SALES TAX: Defender is not obligated to collect sales tax on any orders shipped directly from our Connecticut warehouse to locations outside the state of Connecticut. However, items shipped directly from the manufacturer will incur sales tax if the manufacturer operates a business within your state.
We will exchange the unused/unopened product or refund your purchase price provided you follow these simple steps:
DAMAGED GOODS SHIPPED BY TRUCK: All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as “pending inspection” and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and contact Defender Customer Service immediately.
MISTAKES DO HAPPEN Typographical, photographic, pricing, and editing errors in our catalog, flyers, advertising, and website are unintentional and we reserve the right to correct them.
Shipping rates depend on the method, contents, and destination of the order, which are determined at the time of shipping. Be sure to advise your representative of your delivery needs and we will assist you in choosing the appropriate shipping method. Next day orders placed before 2:00 pm ET will be processed and shipped the same business day.
SAVE ON SHIPPING! You can save on shipping rates by having your order shipped to a commercial address (for example, a marina, charter office, local store, or any place of business). Whether you have it shipped via standard service or expedited, your rate will be lower than what is published in this Guide if you provide a commercial shipping address.
You may request a shipping method other then Defender’s standard service. However, the shipping and handling rates charged may be higher than published in this Guide.
Shipping fees are non-refundable. If you choose to use your own carrier account we will assess a minimum $5.00 handling fee per parcel shipment or $25.00 per truck shipment.
US POSTAL SERVICE: When shipping to an APO, FPO, or PO Box address, parcels must be shipped via US Mail ONLY. The US Mail is not a preferred shipping method of Defender because packages are not easily traced.
DIMENSIONAL WEIGHT: Dimensional weight is determined by dividing the cubic size of the package by 194 (LxWxH/194). Increase fractions of a pound to the next full pound. For international shipments the dimensional weight is determined by dividing the cubic size by 166 (LxWxH/166).
OVERSIZE: A package is considered “Oversize 1” (OS1) if its combined length and girth exceed 84 inches but weighs less than 30 lbs. OS1 packages are billed at 30 lbs. A package is considered “Oversize 2” (OS2) if its combined length and girth exceed 108 inches. OS2 packages are billed at 70 lbs.
IRREGULAR PACKAGE HANDLING FEES: Although Defender makes every possible effort to ship your order the least expensive way, some irregularly shaped products cannot be boxed or have to be shipped in a tube and may incur a fee of $5.00 imposed by the carrier in addition to standard shipping costs.