Cart   null      null
Track Orders
Customer Service
My Account
Logo linked to Defender Homepage
 Call or email to speak with our in-house knowledgeable staff.
Phone: 800-628-8225 | Int'l.: 860-701-3400 | Email: Contact Us
Careers at Defender

Employment Opportunities

Defender is a family-owned marine outfitter located in Waterford, CT, in business for years. We are an authorized dealer of thousands of products from every major marine manufacturer and have grown to become the largest independent marine supply firm in the US. We are also the largest single-location dealer of inflatable boats in North America.

Our valued employees have hundreds of years of combined boating experience and are committed to earning our customers' trust and respect by offering friendly service, ongoing support, and of course - great value. Our crew takes pride in their work at Defender where the focus on customers begins with delivering honesty and real value to serious boaters.

If you'd like to join our Defender family to share your experience and love of boating face-to-face with our customers, or by becoming part of our behind-the-scenes crew working hard to keep Defender the top choice for marine supplies, please submit your resume.


SELECTOR PACKERS


We have immediate openings for full-time Selector Packers to work in our busy warehouse on first shift. You will be responsible for accurate selection, packing, replenishment, and shipping of items for orders. This position is expected to ensure optimum service to our valued customers.

  • Must be at least 18 years of age and be able to lift up to 50 lbs.
  • Positions start as temporary with the potential to be hired as employees at Defender.
  • 930AM start on weekdays; 8AM start on weekends. Work schedule is 5-6 days per week.
  • Starting rate $14.80/hour; after 90 days $15.10/hour

Please contact Temps of New England at 860-447-3717 to schedule an interview.

Apply Here

Date Posted: 2021-05-14 Defender Industries, Inc. Waterford CT 06385-3336 42 Great Neck Road USD Temporary

CONTACT CENTER SALES REP


If you’re customer service-oriented with boating and sales’ experience and possess excellent communication and computer skills, this is the job for you!

JOB DUTIES

  • Provide quality and efficient customer service to customers
  • Answer all incoming sales’ calls in a timely and professional manner
  • Perform Up-selling / Cross-selling
  • Promote current promotions and/or new programs
  • Perform accurate and expeditious computerized order entry (merchandise, custom/special orders, outfitting needs)
  • Work with Purchasing, Outlet Store & Warehouse to accurately fulfill customer requests

QUALIFICATIONS

  • 2+ years' experience in Contact / Call Center environment
  • Proficiency in Microsoft Office
  • Excellent phone and listening skills; excellent written and verbal skills
  • Must possess a positive “can do” attitude with customers and team members and be able to make independent decisions
  • Ability to organize and prioritize. Accuracy and timeliness are critical; must be able to work with frequent interruptions in a fast paced environment
  • General boating knowledge required; experienced boaters welcome!

Apply Here

Date Posted: 2021-05-14 Defender Industries, Inc. Waterford CT 06385-3336 42 Great Neck Road Profit sharing USD Full time

DESKTOP TECHNICIAN


In this vital role you will provide technical support including helpdesk and desktop support to all departments' hardware and software as well as remote and virtual systems. You will also:

  • Troubleshoot network connectivity problems; printer issues; wired and wireless scanner issues; and, general PC hardware/software issues
  • Maintain and update all PC and peripheral equipment
  • Run/terminate network cables; install/mount cameras; and, relocate existing cameras and cables

QUALIFICATIONS

  • Associate's degree plus 2-3 years of experience in a client/server environment. (Additional and/or equivalent experience may be substituted for a degree)
  • Experience troubleshooting thin clients, PCs, scanners, portable handheld terminals, laptops, tablets
  • Inventory management skills
  • Windows Active Directory, Group Policy, Wireless, IP security camera experience
  • Experience in hybrid Windows/Linux environment a plus
  • VMWare knowledge and experience a plus
  • Network, A+, and/or security certifications a plus

In addition, you should have a working knowledge of the following:

  • General knowledge of networking concepts
  • Windows 7/10; (MAC OS Optional)
  • Microsoft Office and 365 platforms including OneDrive, SharePoint
  • Wireless technology - AP configuration and management
  • Wireless scanners, Android OS

Apply Here

Date Posted: 2021-05-14 Defender Industries, Inc. Waterford CT 06385-3336 42 Great Neck Road Profit sharing USD Full time

CASHIERS AND SALES ASSOCIATES


We have immediate seasonal openings in our busy Retail Outlet Store for Cashiers & Sales Associates. Shift and hours (24-30 hrs/week) vary and include weekends.

In the highly visible position of Cashier you will:

  • Greet customers and process all monetary transactions correctly
  • Manage all register paperwork and cash; balance all monies at end of day
  • Work with management as needed to help resolve any customer issues in an expedient manner
  • Possess some boating knowledge; marine product knowledge a plus

The Store Associate offers friendly and knowledgeable customer service. With marine industry experience and/or moderate boating experience you will:

  • Establish and provide high standards in customer relations, product knowledge and sales floor services
  • Maintain knowledge of all products and current marketing strategies
  • Maintain inventory, product merchandising standards and inventory counts
  • Help load and unload merchandise for customers as needed

For both positions your background must include:

  • HS diploma or equivalent
  • Ability to consistently provide positive customer experiences in a retail environment
  • Strong attention to detail, ability to prioritize/organize, and flexibility
  • Computer, data entry skills and familiarity with Microsoft Office

Apply Here

Date Posted: 2021-05-14 Defender Industries, Inc. Waterford CT 06385-3336 42 Great Neck Road Profit sharing USD Full time

Please direct all employment inquiries to Human Resources.

HR@defender.com
860-701-3438
860-701-3427 (fax)


Equal Employment Opportunity

DEFENDER INDUSTRIES is committed to a policy of Equal Employment Opportunities and does not discriminate against applicants or employees on the basis of race, color, religion, creed, age, sex, marital status, sexual orientation, national origin, ancestry, veteran status or any other recognized protected basis under federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under applicable federal and state law. A reasonable accommodation refers to a change in the way things are normally done, which will ensure an equal employment opportunity without imposing an undo hardship on Defender Industries. Please contact Human Resources if you need assistance in completing any forms or otherwise participating in the application process.