You communicate with Defender Industries, Inc. through your computer's Web browser. Your browser is a critical piece of our security infrastructure. We only support browsers that use secure communication. Your browser will handle these interactions automatically, so you do not have to take any extra steps to be protected. In fact, before you login or fill out an application, our server checks to make sure you're using one of the approved browsers.
Server Authentication: A Certificate is a way of associating an encryption key to a name. You can be sure that you are logged on to the Defender Industries, Inc. server by viewing our Certificate through your browser program when you click the "lock" symbol in your browser's address bar at the top of the page.
Data Encryption: Your browser and our server will establish a secret symmetric key. The symmetric key allows your browser and our server to exchange encrypted data. The symmetric key is valid for a single session only. If you log out and later come back to Defender Industries, Inc., your browser and our server will negotiate a different symmetric key automatically. The symmetric key protects all of your communications with Defender Industries, Inc.
Defender recognizes the importance of preserving the privacy our customers' financial data. Defender uses industry standard security software and business practices, and we regularly review and improve security features on our website and the methods by which we communicate with our customers.
No security system in the world can prevent leakage or misuse by those who neither respect nor abide by the rules of security and privacy. There was fraud before the internet and it is no surprise that fraud arises with this new means of communication. Preserving the privacy of our customers' financial data requires your diligence and common sense.
We urge our customers to use care in communicating private financial information. Defender associates who contact customers to verify information, either by e-mail or by telephone, have been instructed to ask that the customer hang up and call or fax back using our 800 numbers. This practice was adopted to protect our customers. A person calling you to request credit card information over the phone may be engaged in fraud and should be reported to Defender Industries immediately. Defender associates do not disseminate information about a customer's credit card, bank account or other private information via e-mail, either internal or external.
We welcome your suggestions to improve our practices and to preserve the security and reliability of your outfitting experience with Defender.