Shipping Info - Defender

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Call or email to speak with our in-house knowledgeable staff.
Phone: 800-628-8225 | Int'l.: 860-701-3400 | Email: Contact Us


	TRANSIT TIMES • UPS deliveries and transit times are based on Monday through Friday only and exclude holidays. • Orders shipped via SurePost and Priority Mail may include Saturday delivery at no extra cost, but the delivery date is not guaranteed. • Saturday Delivery is available at additional cost for most items, but only to limited locations, and must be pre-arranged through our Customer Contact Center: Phone: 800-628-8225 Email: Contact Us Int'l.: 860-701-3400 Fax: 800-654-1616
MOST PACKAGES SHIP SAME DAY Most orders placed before 4:30pm Eastern Time Monday – Friday will be processed the same business day • Excluding custom splicing, and items that ship directly from the Manufacturer. • US Postal Service orders must be placed by 2:30pm Eastern Time to be processed the same business day. • Same day processing excludes international, truck freight, boats and motors, and drop shipments. UP FRONT SHIPPING With few exceptions, we charge all shipping up front, so you don’t pay extra for any separate shipments due to back orders or drop shipped items. SAVE ON SHIPPING! • You can save on shipping by having your order shipped to a commercial address. For example, you can ship to your place of business, a marina, local store, or most commercial establishments. By sending your package to a commercial address, your delivery is more secure as it is signed for and not exposed to weather conditions. REFUSED OR RE-ROUTED PACKAGES • Any refused packages or packages needing an address correction will be charged for shipping costs and all fees associated with the shipment. Carriers: • UPS, UPS SurePost, FedEx, US Postal Service and Truck. • APO, FPO, or PO Box addresses must go US Postal Service or SurePost. • Call Customer Service at 1-800-628-8225 for international pricing or visit our shipping calculator.